Ejemen Mercy Victor
About Candidate
I am an experienced Client Relationship Manager with a strong track record of building and maintaining successful client partnerships. With over 10 years in the Micro Finance Banking industry, I excel at understanding client needs, improving satisfaction, and driving business growth through strategic relationship management. Skilled in communication, problem-solving, and account management, I thrive in fast-paced environments where I can create value for both clients and my organization.
Location
Education
Work & Experience
Responded to client enquiries via phone, email, or chat, resolving customer complaints, and escalating complex issues when necessary. Built and maintained strong relationships with clients, understanding client needs, providing appropriate solutions, and following up to ensure client satisfaction. Advised clients on available loan products, and guided them through the application process. Evaluated loan applications, ensuring they meet the bank's credit policies. Monitored loan repayments, followed up on defaulters, and mitigated risks of non-performing loans. Addressed customer enquiries and resolved complaints efficiently. Educated clients on financial literacy, helping them make informed decisions about credit and savings. Ensured compliance with the bank's policies and regulatory requirements. Identified market trends and business opportunities to improve the bank's outreach. Developed and implemented strategies to meet sales and loan disbursement targets.
Coordinated with sales teams to identify upselling opportunities based on client needs and feedback. Facilitated client onboarding process, providing training and support that increased client confidence in product use. Delivered exceptional client support by promptly responding to enquiries via phone and email, enhancing customer satisfaction. Responded promptly to client communications via email, telephone, and face-to-face meetings. Managed client accounts, addressing inquiries and resolving issues to enhance customer satisfaction. Met demands of high-volume customer enquiries and exceeded performance targets.
Working for potential and qualified clients on sales and marketing of its products and services Liaised with potential customers to determine needs and provide recommendations. Built exceptional customer satisfaction by delivering friendly service.
Liaising with clients on collection and settlement of revenue Received and collected taxes, fees and debts on behalf of government institutions as payment for income-accruing and taxable activities. Collaborated with taxpayers to resolve filing errors and provided guidance on correct payment procedures to prevent future issues.
