Abugo Victoria Oghale
About Candidate
Friendly and Energetic Front Desk Representative with 2+ year experience in customer service and a strong track record of meeting and exceeding performance targets. Proven ability to handle a variety of task in a fast- paced environment, while maintaining a positive and professional attitude. Expertise in client communication, problem-solving, and time management. Seeking an opportunity to improve and utilize my skills and contribute to the success and growth of this prestigious organization.
Location
Education
Studied at Lagos State Polytechnic, Ikorudo Lagos currently known as the University of Technology, Lagos, and obtained an ND(National Diploma) in Computer Science
Work & Experience
-Welcome and assist customers with their dry cleaning needs in a friendly and professional manner. -Ensure accurate entries of orders, utilizing the company point of sale system. -Handling all phone inquiries, and providing customers with information on the company’s services and special offers. -Proactively managed customer complaints and resolved issues promptly, maintaining a 90% customer satisfaction rate. -Keep records of customer information, daily sales records, and sales records Monthly.
-Welcome visitors in a friendly and professional manner -Maintain a tidy and organized reception environment, including managing supplies. -Manage front desk operations, including answering phone calls, taking messages, and directing inquiries to appropriate personnel. -Ensuring daily schedules are met and are up to date.
-Providing exceptional home care services, including cleaning, laundry, and organization of a private residence. -Maintain cleanliness and order of living areas, bathrooms, and bedrooms, ensuring a comfortable and pleasant living environment. -Anticipate Household needs by restocking supplies, preparing fresh linens, and arranging household items to create a welcoming atmosphere. -Handling housekeeping tasks efficiently and effectively, meeting all deadlines, and exceeding client expectations consistently
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