WUMI HASSAN

Keys Responsibilities and Trainings  Manage large amounts of incoming phone calls  Generate sales leads  Identify and assess customers’ needs to achieve satisfaction  Build sustainable relationships and trust with customer accounts through open and interactive communication  Provide accurate, valid and complete information by using the right methods/tools  Meet personal/customer service team sales targets and call handling quotas  Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution  Keep records of customer interactions, process customer accounts and file documents  Follow communication procedures, guidelines and policies  Take the extra mile to engage customers

Keys Responsibilities and Trainings  Provide recommendations to improve weak internal controls.  Investigate instances of possible fraud (even those considered immaterial).  Perform reconciliations of financial and operating information.  Monitor compliance with Organization standards, laws, and guidelines.  Evaluate whether processes and procedures are functioning properly.

Keys Responsibilities and Trainings  Greeting and directing visitors, answering phone inquiries and handling complaints in a courteous, professional manner  Ensuring office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times  Occasionally traveling off-site to deliver reports or files to other departments  Ensuring the confidentiality and security of files and filing systems  Coordinating schedules, arranging meetings, distributing memos and reports and ensuring that everyone is kept current of necessary company news and information  Operating copy equipment, fax machines, printers or other equipment necessary