Success Igbinosa

 Resolved customer complaints and feedback, resulting in a customer satisfaction rate of 89%.  Worked closely with teams from various departments to tackle and resolve challenging problems.  Used CRM systems to keep track of customer interactions, update records, and provide reports.  Provided excellent customer service by phone, email, and live chat, addressing an average of 40+ inquiries daily.  Recognized common problems and contributed to process enhancements, resulting in 20% decrease in response times.

 Handled customer complaints and resolved support request through email, phone and live chat.  Managed robust amounts of inbound calls and outbound calls.  Evaluate customer problems and provide reasonable lasting solutions.  Follow-up calls were made to guarantee client satisfaction and the resolution of any outstanding issues.  Transferring of calls to the appropriate team.  Assist with order placement, refunds, inquiries or replacement items.  Participated in team meetings to analyze performance metrics strategies for improvements.  Collection and analyzing of customer information.  Cross-selling and upselling products and services to customers.  Educated customer of deals and promotions  Identify research and resolve customer complaints using the required CRM software.