Amola Tolulope
About Candidate
As a customer service professional with years of experience, I have honed my skills in
providing exceptional support to clients across a variety of industries. I excel at resolving
complex issues with a calm and patient demeanor and I am skilled in active listening,
problem solving, and conflict resolution.
My strong communication skills, both verbal and written, have allowed me to effectively
communicate with clients from diverse backgrounds and quickly establish rapport. I am
adept at handling high-volume call centers and have experience using various CRM and
ticketing systems to manage customer inquiries and complaints.
In addition, I am a team player who enjoys collaborating with colleagues to ensure the best
possible customer experience. I am committed to continuous learning and self-improvement and strive to stay up to date on industry best practices and emerging trends.
Overall, I am a dedicated and results-driven customer service professional who is
passionate about delivering exceptional service and building lasting relationships with client
Education
studied political science at Obafemi Awolowo University, Osun State Nigeria , and attain a bachelors degree in the year 2015.
Work & Experience
**Delivered efficient customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction. **Utilized CRM software to document interactions, track customer issues, and escalate complex cases as necessary. **Managed a variety of customer service projects, including customer outreach campaigns and product launches.
**Provided customer service to customers by answering inquiries, resolving issues, and providing product information. **Received an average 85% customer satisfaction rating, 15% higher than Company's average. **Collaborated with internal teams to address client feedback and implement solutions to improve service delivery.
**Managed a high volume of incoming calls and emails, providing customers with product information, resolving issues, and answering inquiries. **Maintained accurate records of customer interactions and transactions, ensuring that customer information was up-to-date and accurate. **Suggested a new tactic to persuade canceling customers to stay with the company resulting in a 5% decrease in cancellations, **Provided feedback to management regarding customer trends and issues, resulting in improvements to products and services.